Thursday, 17 October 2024

Triple Zero Victoria

Georgie CROZIER (Southern Metropolitan) (12:32): (699) My question is to the Minister for Emergency Services. Minister, recently it was revealed that Triple Zero Victoria spent more than $100,000 on a logo. Why is the government spending over $100,000 on a logo?

Jaclyn SYMES (Northern Victoria – Attorney-General, Minister for Emergency Services) (12:32): I thank Ms Crozier for her question. At the outset I would like to take the opportunity to thank our amazing TZV staff. As I have said on numerous occasions, they are the front line of the front line and do an incredible job responding to Victorians during emergencies when they are most in need.

In relation to the change of brand from ESTA to Triple Zero Victoria – really to bring about what most Victorians understand is their role and to give them status as an emergency services organisation, as they are – Graham Ashton did an independent report in relation to ESTA at the time, and part of that report was a recommendation that ESTA undergo a major rebrand. The vendor was chosen and selected through a competitive tender, and the advice I have is that this tender was the most economical.

Georgie CROZIER (Southern Metropolitan) (12:33): Thank you for that response, Minister. I ask then: how many trainee call takers could Triple Zero Victoria have employed for the price of this logo?

Jaclyn SYMES (Northern Victoria – Attorney-General, Minister for Emergency Services) (12:34): I thank Ms Crozier for her question and the opportunity to again talk about our amazing call takers. Since I have been minister we have been investing in and recruiting more and more call takers and dispatchers and team leaders at TZV, and they are going from strength to strength at this organisation. As we have had lots of conversations about in this place before, there are benchmarks for Triple Zero Victoria to respond to in relation to their call taking, and since August 2022 ambulance call-taking performance has exceeded the benchmark of 90 per cent of calls answered within 5 seconds. I love visiting Triple Zero Victoria. They are a workforce that is very proud to be called Triple Zero Victoria. I am very proud that they wear their badges that say ‘Triple Zero Victoria’, and I thank them so much for their work.