North-Eastern Metropolitan Region
Aiv PUGLIELLI (North-Eastern Metropolitan) (14:20): My constituency question today is to the Minister for Consumer Affairs. I have heard from multiple people from my electorate in the north-eastern suburbs who have tried and tried to get through to Tenants Victoria on their phone lines, and they just cannot get through. My question is: will you offer a targeted consultation in the North-East Metro Region with renters and local residents to ensure that their feedback improves this system so that when they call regarding rental issues for help someone will answer? I know that these services are under a huge amount of pressure to provide support to renters, who continue to face unlimited rent rises, unreasonable bond docking and landlords who ignore repairs and ignore maintenance, but these renters need support. When renters need to be able to access important information on their rights, looking online by themselves does not always help. Sometimes they need to speak to someone directly on the phone to get help. Please support Tenants Victoria so that they can do this.